Right of withdrawal
SVS Australia is an Australian Owned and Operated business
Extracted from https://www.accc.gov.au/consumers/online-shopping/shopping-online
These tips will help protect your rights when shopping online.
- Only consider buying from online sellers in Australia or overseas that:
- have a good reputation
- display clear processes for solving problems and giving replacements and refunds
- display clear systems for protecting the security and privacy of your personal and financial details
- display their business registration number, phone and fax numbers and physical address.
- Before buying, check terms and conditions carefully so you know what you’re paying for and that there are no hidden costs or restrictions.
- Before you start, ensure your computer, tablet or phone is secure by installing or updating security and anti-virus software.
- Shop around. Ask questions and ask for pictures so you know what you are getting. Compare prices on different sites.
- Before paying:
- beware of sellers asking for your bank PIN or password. Never buy from these sellers. Report them to the ACCC.
- check that the site is secure. It should have a padlock symbol and an address starting with https://
- ensure that you can check the progress of your order online
- consider using a third-party escrow agent to pay for valuable items as they’ll hold the payment in trust until you receive and accept the item.
- Keep copies of all documents, including electronic records of auction bids, item descriptions, emails and receipts in case there is a problem later.
- If there is a problem, email the seller outlining the issue and how you want it resolved.
- If you paid by credit card and you did not receive the product or service, contact your bank and ask them to reverse an unauthorised charge.